Privacy Policy
Privacy Policy
Effective Date: 01/1/2026
Last Updated: 01/1/2026
1. Introduction
Welcome to Sugargrass LLC.
Sugargrass LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, purchase our products, interact with us online or offline, or otherwise engage with our services (collectively, the “Services”).
This Privacy Policy applies to U.S. residents only.
By using our Services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect information in several ways.
A. Information You Provide to Us
You may provide personal information when you:
- Create an account
- Make a purchase
- Subscribe to marketing communications
- Contact customer support
- Participate in surveys, sweepstakes, or promotions
- Post reviews or other content
This may include:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed via third-party payment processors)
- Account credentials
- Order history
- Communications with us
We do not store full payment card numbers. Payment information is processed by secure third-party providers.
B. Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Referring URLs
- Clickstream data
This information may be collected using cookies, web beacons, pixels, and similar technologies.
C. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable website functionality
- Improve user experience
- Analyze traffic and performance
- Personalize content and advertising
You may control cookies through your browser settings. Disabling cookies may impact certain features of the website.
D. Information from Third Parties
We may receive information from:
- Payment processors
- Shipping and fulfillment partners
- Marketing and analytics providers
- Social media platforms (if you interact with us through them)
3. How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Provide customer support
- Communicate about orders, products, and promotions
- Improve our website and products
- Conduct analytics and performance monitoring
- Prevent fraud and enhance security
- Comply with legal obligations
- Enforce our Terms and Conditions
We may combine information collected from different sources.
4. How We Share Information
We do not sell personal information in exchange for money.
We may share information with:
A. Service Providers
Third-party vendors who assist with:
- Payment processing
- Order fulfillment and shipping
- Marketing and email distribution
- Data analytics
- Website hosting
- Customer support
These service providers are contractually obligated to safeguard information.
B. Legal Compliance and Protection
We may disclose information if required to:
- Comply with laws or legal processes
- Respond to government requests
- Protect the rights, property, or safety of
Sugargrass LLC, our customers, or others - Detect and prevent fraud
C. Business Transfers
If Sugargrass LLC is involved in a merger, acquisition, asset sale, or bankruptcy, personal information may be transferred as part of that transaction.
5. Marketing Communications
You may opt in to receive promotional emails or SMS messages. You may unsubscribe at any time by:
- Clicking the “unsubscribe” link in emails
- Replying STOP to SMS messages (if applicable)
- Contacting us directly
Even if you opt out of marketing messages, we may still send transactional communications related to your orders.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information.
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain personal information only as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
8. Your Privacy Rights (U.S.)
Depending on your state of residence (such as California, Colorado, Virginia, Connecticut, or Utah), you may have rights under applicable privacy laws, including:
- Right to access personal information
- Right to request deletion
- Right to correct inaccurate information
- Right to opt out of certain data sharing
- Right to non-discrimination for exercising your rights
To exercise your rights, please contact us at:
Email: admin@sugargrass.shop
We may verify your identity before processing your request.
9. California Privacy Notice
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including:
- Right to know what personal information we collect
- Right to delete personal information
- Right to correct inaccurate information
- Right to opt out of the “sale” or “sharing” of personal information (as defined by law)
- Right to limit use of sensitive personal information
To submit a request, contact us using the information above.
10. Children’s Privacy
Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
If we learn that we have collected such information, we will delete it promptly.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
We encourage you to review their privacy policies.
12. Do Not Track Signals
Some browsers transmit “Do Not Track” signals. Currently, our website does not respond to such signals.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
Your continued use of our Services after changes are posted constitutes acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Sugargrass LLC